Support
Plans
Seasonal and Custom support plans available upon request
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Times are Local Times | Level One (M-F, 8am-5pm) | Level Two (M-S, 8am-5pm) | Level Three (24 hrs./ 7days) | No Support |
|---|---|---|---|---|
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Phone Support (Procedural questions; not to exceed 55 hrs./yr)* | Covered | Covered | Covered | $100/hr. |
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Technical Support/ Programming (Logic errors are NOT billed unless it is the result of customer modification to the system TAI developed. Acts of God and all hardware communication problems are billed.)* | $100/hr. | $100/hr. | $100/hr. | $150/hr. |
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Extensive Training (Training which requires more than 1/2 hour to explain which is not covered by phone support.) | $75/hr. | $75/hr. | $75/hr. | $100/hr. |
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Modem Time | $30/hr. | $30/hr. | $30/hr. | $30/hr. |
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Software Upgrades (Discount is taken off regular price and does not include training, conversion of data or conversion of existing enhancements or modifications (if any apply) or any travel/lodging required.) | 25% discount | 50% discount | No Charge | Full Price |
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Cost | $2,500/year | $3,500/year | $4,500/year | Hourly Fees Apply |
Note:
After-hours or technical support billed at 1 and 1/2 times the rate with the exception of Level 3 support agreement.
*Term: Contracts are billed quarterly in advance. This contract will automatically renew after the initial term of the contract and will
continue on an annual basis unless cancelled, in writing, by client or TAI.
*Standard support agreement may be different depending on customers custom modifications to software.
Above rates apply only to software authored by TAI Consulting. Third party applications are not covered in above example.
Prices subject to change without notice.
2006 TAI Consulting
Last Updated:
10/24/2011